Terms and conditions

At Fact DNA, we are committed to providing transparent and comprehensive legal information regarding our genetic testing and related services. This section outlines our terms of service, privacy policy, and other important legal considerations to ensure you are fully informed.

FACT DNA TERMS & CONDITIONS

Effective Date: March 02, 2019
Last Updated: August 31, 2026

Welcome to FACT DNA.

These Terms & Conditions (“Terms”) govern your access to and use of the FACT DNA website, products, testing services, wellness services, memberships, telehealth-related services, educational content, customer accounts, and other services offered by FACT DNA (“FACT DNA,” “we,” “us,” or “our”).

By accessing our website, creating an account, purchasing a product or service, ordering a test, enrolling in a membership, or otherwise using FACT DNA services, you agree to these Terms.

Please read these Terms carefully before using our services.

If you do not agree with these Terms, you should not use the website or purchase FACT DNA services.

1. ABOUT FACT DNA

FACT DNA provides access to a variety of health, wellness, laboratory, genetic testing, screening, educational, and related services.

Depending on the service selected, FACT DNA may work with independent laboratories, healthcare professionals, technology providers, specimen collection providers, pharmacies, telehealth providers, and other third-party service providers.

The specific services available to you may vary based on:

Your location
Applicable federal and state laws
Laboratory availability
Test availability
Healthcare-provider requirements
Age
Medical or testing eligibility requirements
Regulatory requirements
Third-party service availability

Not every product or service is available in every state or jurisdiction.

2. ACCEPTANCE OF THESE TERMS

By using FACT DNA, you represent that:

You are legally capable of entering into a binding agreement;
The information you provide is accurate and complete;
You will use the website and services only for lawful purposes;
You will not use another person's account without authorization;
You will comply with these Terms and applicable laws.

If you are purchasing a service for another individual, you represent that you have the legal authority to provide the information necessary to complete the purchase and obtain the applicable service.

3. CHANGES TO THESE TERMS

FACT DNA may modify these Terms from time to time.

Changes may be made to reflect:

Changes in our services
Changes in technology
Changes in applicable law
Changes in laboratory partners
Changes in business practices
Changes in pricing or membership programs
Changes in regulatory requirements

When changes are made, we will update the Last Updated date.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

4. HEALTHCARE AND MEDICAL DISCLAIMER

FACT DNA provides different types of services, and not every FACT DNA product constitutes medical care.

Unless specifically stated otherwise for a particular service, information provided through the FACT DNA website, testing services, educational materials, reports, dashboards, emails, articles, blogs, or other communications is provided for informational, educational, screening, or wellness purposes.

FACT DNA services should not automatically be considered a substitute for:

A physician
A licensed healthcare professional
A medical examination
A diagnosis
Individualized medical advice
Emergency medical care
Treatment prescribed by a qualified healthcare professional

You should discuss significant or concerning test results with an appropriately qualified healthcare professional.

Do not delay seeking medical care because of information obtained through FACT DNA.

If you believe you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

5. TEST RESULTS ARE NOT A DIAGNOSIS

Laboratory and genetic test results may provide useful information, but a test result alone may not establish a diagnosis or determine whether a person has or will develop a particular medical condition.

Test results may be affected by:

Biological variation
Timing of specimen collection
Medications
Supplements
Diet
Hydration
Laboratory methodology
Sample quality
Collection procedures
Testing limitations
Genetic variation
Changes in scientific knowledge

Some results may require additional testing, clinical evaluation, or confirmation by a healthcare professional.

FACT DNA does not guarantee that a test result will identify every medical condition, genetic variant, risk factor, or health issue.

6. GENETIC TESTING

Genetic testing can provide information about genetic variants, ancestry, traits, family relationships, health-related characteristics, or other genetic information depending on the test purchased.

Genetic testing has inherent limitations.

A genetic test may not identify:

Every genetic variant
Every disease-associated variant
Every condition
Every risk factor
Every family relationship
Every clinically relevant genetic change

Scientific understanding of genetics continues to evolve.

A result may therefore be reinterpreted in the future as scientific knowledge develops.

Where appropriate, FACT DNA recommends that customers discuss significant genetic findings with a qualified healthcare professional, genetic counselor, or other appropriately qualified professional.

The specific limitations, intended use, methodology, and applicable regulatory status of a genetic test may vary by test.

7. DIRECT-TO-CONSUMER TESTING

Certain FACT DNA tests may be ordered directly by consumers.

Not all direct-to-consumer tests have the same regulatory status, clinical purpose, methodology, or level of evidence.

The FDA notes that direct-to-consumer tests can vary in the evidence supporting their claims and that consumers should consider discussing results with a qualified healthcare provider or genetic counselor when appropriate.

FACT DNA does not represent that every test available through our website has been reviewed or authorized by the FDA.

Where a particular test has an applicable FDA authorization, clearance, approval, or other regulatory designation, the applicable test-specific information should be reviewed rather than assuming that designation applies to other FACT DNA tests.

8. LABORATORY SERVICES

FACT DNA may use independent laboratories or laboratory partners to perform testing.

The laboratory performing a test may have its own:

Terms of service
Privacy policy
Test methodology
Specimen requirements
Result-reporting procedures
Retention policies
Regulatory requirements

The laboratory's applicable terms and disclosures may apply in addition to these Terms.

FACT DNA does not control the internal operations of independent laboratories.

9. SPECIMEN COLLECTION

Depending on the test, specimens may include:

Blood
Saliva
Buccal cells
Urine
Other biological specimens

Collection instructions must be followed carefully.

A specimen may be rejected, delayed, or require recollection if it:

Is improperly collected
Is insufficient
Is contaminated
Is damaged
Is mislabeled
Does not meet laboratory requirements
Cannot be processed for technical reasons

FACT DNA may require a replacement specimen before testing can be completed.

10. TEST RESULTS

Results may be delivered through:

Secure online portals
FACT DNA accounts
Email notifications
Laboratory portals
Other secure electronic systems
Other methods permitted by the applicable service

You are responsible for maintaining accurate contact information and protecting your account credentials.

FACT DNA is not responsible for unauthorized access caused by your failure to maintain the security of your account or login information.

11. RESULTS SHOULD BE REVIEWED IN CONTEXT

Reference ranges and laboratory results may vary between laboratories, methodologies, populations, and testing conditions.

A result outside a laboratory reference range does not necessarily mean that you have a disease or medical condition.

Likewise, a result within a reference range does not necessarily mean that you are free from disease or health risk.

Clinical interpretation should consider the individual's history, symptoms, medications, physical examination, other laboratory results, and other relevant factors.

12. WELLNESS INFORMATION

FACT DNA may provide wellness information concerning topics such as:

Nutrition
Vitamins
Minerals
Amino acids
Exercise
Sleep
Lifestyle
Weight management
Metabolic health
General wellness

Such information is intended to support education and wellness and should not be interpreted as a guarantee of a particular health outcome.

Where wellness recommendations are provided, you should consider your individual circumstances and consult an appropriately qualified healthcare professional when appropriate.

13. NO GUARANTEE OF HEALTH OUTCOMES

FACT DNA does not guarantee that use of any test, report, supplement, wellness recommendation, monitoring program, membership, or other service will:

Prevent disease
Cure disease
Treat disease
Reverse a medical condition
Cause weight loss
Increase energy
Improve athletic performance
Extend lifespan
Prevent hospitalization
Eliminate the need for medication
Produce a particular health outcome

Individual results vary.

Any health-related claim made by FACT DNA should be understood in accordance with the specific product description, applicable disclosures, scientific evidence, and limitations associated with that service.

14. TELEHEALTH AND HEALTHCARE SERVICES

If FACT DNA offers or facilitates access to telehealth or healthcare services, those services may be provided by independent healthcare professionals or third-party healthcare organizations.

The healthcare professional—not FACT DNA—may be responsible for determining whether:

You are appropriate for a particular treatment
A prescription is medically appropriate
Additional testing is necessary
A diagnosis can be made
A treatment plan should be changed

FACT DNA does not guarantee that a healthcare professional will prescribe a medication, approve a treatment, or provide a particular medical service.

Prescribing decisions remain within the professional judgment of the appropriately licensed healthcare professional.

Telehealth availability may vary by state.

15. MEDICATIONS AND PRESCRIPTIONS

Where a service involves prescription medication, prescriptions are subject to applicable law and the independent professional judgment of an appropriately licensed healthcare provider.

FACT DNA does not guarantee that a prescription will be issued.

You should not begin, stop, increase, decrease, or change a prescription medication based solely on information obtained from the FACT DNA website or a laboratory report.

Medication questions should be directed to your prescribing healthcare professional or pharmacist.

16. MEMBERSHIPS

FACT DNA may offer membership programs that provide access to specified testing, monitoring, wellness, telehealth, or other services.

Membership benefits vary by plan.

Membership enrollment may require:

A recurring payment method
Agreement to recurring billing
Completion of required forms
Eligibility for the applicable service
Compliance with applicable testing schedules

Membership benefits are limited to the services specifically included in the membership selected.

17. MEMBERSHIP RENEWALS

Unless otherwise stated during checkout, membership plans may automatically renew according to the billing cadence selected by the customer.

The applicable renewal cadence may include monthly, quarterly, or other available intervals.

Before purchasing a membership, customers should review:

Membership price
Renewal frequency
Included services
Cancellation terms
Applicable fees
Testing schedule
Any applicable limitations

You may cancel your membership according to the cancellation procedures provided by FACT DNA.

Cancellation generally prevents future renewals but does not necessarily result in a refund for services already provided or periods already billed, except where required by law or expressly stated in the applicable membership terms.

18. MEMBERSHIP TESTING SCHEDULES

If a membership includes recurring testing, the testing schedule selected by the customer may affect when testing is available.

Testing schedules do not necessarily mean that a customer will receive a medical test at every billing date.

Specific testing availability depends on the membership selected and the applicable laboratory and service requirements.

19. PRICING

Prices displayed on FACTDNA.com are subject to change.

We may correct pricing errors, typographical errors, or other inaccuracies.

If a significant pricing error occurs, FACT DNA may cancel an affected order and provide a refund of amounts actually paid for that order.

Prices may vary based on:

Test type
Membership plan
Location
Laboratory
Promotional pricing
Insurance or payment arrangements
Third-party services

20. PAYMENT

FACT DNA may accept various payment methods, which may include:

Credit cards
Debit cards
HSA/FSA cards where eligible
Financing or pay-over-time options
Other payment methods displayed during checkout

Payment processors may have their own terms and privacy practices.

You authorize FACT DNA and/or its payment processor to charge the payment method you provide for authorized purchases and recurring services.

21. HSA AND FSA PAYMENTS

FACT DNA may accept HSA or FSA payment methods for certain services.

However, eligibility for reimbursement is determined by applicable law, your plan administrator, and the terms governing your HSA or FSA account.

FACT DNA does not guarantee that a particular product or service will qualify for reimbursement.

Customers are responsible for confirming eligibility with their HSA/FSA administrator.

22. REFUNDS AND CANCELLATIONS

Refund eligibility depends on the product or service purchased.

Because certain laboratory services involve costs incurred when an order is placed, some testing services may become non-refundable once:

A laboratory order has been submitted;
A specimen collection kit has been activated;
A specimen has been collected;
Testing has begun;
A healthcare professional consultation has occurred; or
A third-party service has been provided.

Any product-specific refund or cancellation policy displayed at checkout will apply to that purchase.

Where required by applicable law, statutory cancellation or refund rights will not be limited by this section.

23. TESTING DELAYS

Testing may occasionally be delayed because of:

Laboratory processing times
Shipping delays
Specimen problems
Insufficient specimens
Recollection requirements
Equipment problems
Quality-control procedures
Holidays
Weather
Third-party service interruptions
Regulatory requirements
Other circumstances outside FACT DNA's reasonable control

Estimated turnaround times are estimates and are not guarantees unless expressly stated otherwise.

24. TEST RECOLLECTION

If a specimen cannot be processed or produces an invalid or inconclusive result, a recollection may be required.

Depending on the circumstances and applicable policy, FACT DNA may provide a replacement collection kit or other instructions.

A recollection does not necessarily mean that the original result was abnormal.

25. ACCOUNT RESPONSIBILITIES

If you create a FACT DNA account, you agree to:

Provide accurate information
Keep your login credentials confidential
Notify us of unauthorized account activity
Update your contact information
Use your account only for lawful purposes

You are responsible for activity occurring through your account unless caused by FACT DNA's failure to use reasonable security measures.

26. ELECTRONIC COMMUNICATIONS

By using FACT DNA services, you consent to receive electronic communications concerning your account, purchases, appointments, testing, results, membership, transactions, and other service-related matters.

Electronic communications may be sent by:

Email
SMS/text message
Customer portal
Mobile application
Other electronic methods

You may be required to opt in to certain types of communications.

Message and data rates may apply to text messaging depending on your mobile carrier.

You may opt out of promotional communications where applicable.

Service-related communications may continue when necessary to complete or administer your transaction or service.

27. WEBSITE CONTENT

FACT DNA makes reasonable efforts to provide accurate information on its website.

However, website content may contain:

Typographical errors
Outdated information
Incomplete information
Pricing errors
Product availability errors
Technical inaccuracies

FACT DNA reserves the right to correct or update information without prior notice.

28. EDUCATIONAL CONTENT

Articles, blogs, videos, guides, newsletters, social media content, and other educational materials provided by FACT DNA are intended for general educational purposes.

They are not necessarily individualized medical advice.

The publication of educational content does not establish a doctor-patient relationship or other healthcare-provider relationship.

29. INTELLECTUAL PROPERTY

The FACT DNA website and its contents may include:

Logos
Trademarks
Names
Graphics
Photographs
Videos
Written content
Software
Reports
Designs
Data
User-interface elements

These materials are owned by FACT DNA or used under license.

You may not reproduce, copy, modify, distribute, sell, publish, publicly display, or create derivative works from FACT DNA proprietary content without prior written permission, except where permitted by law.

30. PROHIBITED USES

You may not use FACTDNA.com to:

Violate applicable laws
Commit fraud
Impersonate another person
Access another person's account
Attempt to obtain another person's test results
Interfere with website security
Introduce malware or malicious code
Scrape or systematically copy website content without permission
Attempt unauthorized access to systems
Abuse promotional offers
Submit false information
Use services for unlawful purposes
Interfere with another customer's use of the website

FACT DNA may suspend or terminate accounts involved in prohibited activity.

31. THIRD-PARTY SERVICES

FACT DNA may integrate with or provide links to third-party services.

These may include:

Laboratories
Healthcare providers
Telehealth providers
Pharmacies
Payment processors
Shipping companies
Technology platforms
Wellness platforms
Health dashboards
Wearable-device platforms

Third-party services may have separate terms and privacy policies.

FACT DNA is not responsible for the policies, practices, content, or performance of third parties that FACT DNA does not control.

32. LABORATORY AND PARTNER DISCLAIMERS

Where FACT DNA partners with an independent laboratory or other service provider, the third party may be responsible for performing certain portions of the service.

FACT DNA does not guarantee that a third-party provider will remain available indefinitely.

We may change, replace, or discontinue a laboratory, technology provider, healthcare provider, pharmacy, or other third-party partner when reasonably necessary.

Where appropriate, we will provide a comparable alternative or other available resolution.

33. CUSTOMER RESPONSIBILITIES

You are responsible for:

Providing accurate information
Following specimen collection instructions
Following test preparation instructions
Providing correct shipping information
Reviewing your results
Following appropriate healthcare guidance
Seeking medical attention when appropriate
Protecting your account credentials
Informing FACT DNA of relevant account changes

FACT DNA is not responsible for problems caused by inaccurate information supplied by you.

34. NO EMERGENCY SERVICES

FACT DNA is not an emergency medical service.

The website, laboratory testing, telehealth services, messaging systems, customer support, and other FACT DNA services should not be used for medical emergencies.

If you believe you have a medical emergency, call 911 or go to the nearest emergency department.

35. LIMITATION OF WARRANTIES

To the maximum extent permitted by applicable law, FACT DNA provides its website and general services on an “AS IS” and “AS AVAILABLE” basis.

To the extent permitted by law, FACT DNA does not guarantee that:

The website will always be available;
The website will be uninterrupted;
Information will always be error-free;
Testing will always produce a result;
Results will always be available within an estimated timeframe;
A particular test will identify a particular condition;
A particular healthcare outcome will occur; or
Third-party services will always remain available.

Nothing in these Terms is intended to eliminate any warranty or consumer right that cannot legally be excluded.

36. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FACT DNA and its officers, directors, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or services.

To the extent permitted by applicable law, FACT DNA's total liability arising from a particular purchase or service will not exceed the amount actually paid by you to FACT DNA for the specific product or service giving rise to the claim.

This limitation does not apply where prohibited by law or to liability that cannot legally be limited or excluded.

37. INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify, and hold harmless FACT DNA and its officers, directors, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

Your violation of these Terms;
Your unlawful use of the website;
Your misuse of FACT DNA services;
Information you knowingly provide that is false or misleading;
Your violation of another person's rights; or
Your violation of applicable law.

38. DISPUTE RESOLUTION

Before filing a formal legal action, FACT DNA and the customer agree to attempt in good faith to resolve the dispute informally.

You may contact FACT DNA using the contact information provided below.

If a dispute cannot be resolved informally, the dispute will be handled in accordance with applicable law and the dispute-resolution procedures that apply to the parties.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived.

39. GOVERNING LAW

These Terms will be governed by applicable federal law and the laws of the State of Arizona, without regard to conflict-of-law principles, except to the extent another jurisdiction's law must apply to a consumer transaction or service by mandatory law.

Certain FACT DNA services may also be subject to the laws of the state in which the customer receives the service.

40. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

41. NO WAIVER

FACT DNA's failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

42. ENTIRE AGREEMENT

These Terms, together with applicable:

Privacy Policy
Membership terms
Refund policy
Test-specific terms
Consent forms
Laboratory disclosures
Medical disclaimers
Other policies referenced on the website

constitute the agreement governing your use of the applicable FACT DNA services, except where a separate written agreement expressly controls.

43. PRIVACY

Your use of FACT DNA services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal, health, wellness, and genetic information.

You should review the Privacy Policy before using FACT DNA services.

44. TEST-SPECIFIC TERMS

Certain FACT DNA tests may have additional terms, consent requirements, specimen requirements, limitations, or disclosures.

If test-specific terms conflict with these general Terms, the test-specific terms will control with respect to that particular test or service to the extent permitted by law.

45. CUSTOMER SUPPORT

For questions regarding orders, testing, memberships, billing, or general customer support, please contact:

FACT DNA
8987 E Tanque Verde Rd
Tucson, AZ 85749
Email: privacy@factdna.com
Phone: 800-223-0079

For privacy-related requests, please refer to the FACT DNA Privacy Policy.

46. IMPORTANT CUSTOMER NOTICE

FACT DNA wants customers to make informed decisions.

Health and genetic testing can provide valuable information, but testing is only one component of understanding a person's health.

A laboratory or genetic result should not automatically be interpreted as a diagnosis, prognosis, or treatment recommendation.

Scientific knowledge changes over time, and different laboratories and testing methodologies may produce different results.

When appropriate, customers should discuss significant results with a qualified healthcare professional.

47. ACKNOWLEDGMENT

By clicking “I Agree,” “Place Order,” “Purchase,” “Subscribe,” “Create Account,” or another substantially similar button, or by otherwise using FACT DNA services where acceptance is legally recognized, you acknowledge that:

You have read these Terms;
You understand these Terms;
You agree to these Terms;
You have reviewed the applicable Privacy Policy;
You understand that testing has limitations;
You understand that FACT DNA services do not necessarily constitute medical care; and
You agree to comply with applicable laws and service requirements.

48. CONTACT FACT DNA

FACT DNA
8987 E Tanque Verde Rd
Tucson, AZ 85749
Phone: 800-223-0079
Email: privacy@factdna.com

FACT DNA — Know More. Understand More. Take Control.